Pacode Farms · Customer Care
Everything you need to know about how we get your gari to your door and what to do if something isn't right.
We process and dispatch orders with care. Premium gari is delicate we pack every bag securely so it arrives as fresh as when it left our shop.
| Zone | Locations | Standard | Express |
|---|---|---|---|
| Zone 1 | All other Nigerian states | ₦5,500 | N/A |
| International | UK / Europe / North America | From $30 USD | From $50 USD |
Your satisfaction is our priority. We accept returns for items that are damaged, defective, or significantly different from what was described. Because we deal in food products, all return requests must be made within 7 days of delivery.
Eligible reasons for return:
How to start a return:
Email faizazoungrana116@gmail.com or use our contact form with your order number and a description of the issue.
Attach clear photos of the damaged or incorrect item. This helps us process your return faster and improve our quality checks.
Our team will review your request within 1–2 business days and email you a return authorisation with instructions.
For some cases we may not require you to send the item back. If we do, we will provide a prepaid return label for domestic orders.
Once your return is approved, we process refunds promptly. Refunds are issued to the original payment method used at checkout.